Return and Refund Policy

At NJ Global & Co, we want you to be satisfied with your purchase. If you are not completely happy with your order, you may request a return in accordance with the conditions below.

Returns

You may request a return within 30 days of receiving your order.

To be eligible for a return, the item must:

• Be unused, unworn, and in its original condition.

• Have all original tags attached.

• Be returned in its original packaging whenever possible.

• Include proof of purchase or your order number.

Items that show signs of wear, washing, damage caused by the customer, or alterations may not be eligible for a refund.

How to Request a Return

To start a return, please contact our customer support team at:

support@njglobal.co

Please include your:

• Full name

• Order number

• Reason for the return

• Photos of the item, if it arrived damaged, defective, or incorrect

Our support team will provide the necessary return instructions.

Please do not send products back without first contacting us.

Damaged, Defective, or Incorrect Items

Please inspect your order after delivery.

If your item arrives damaged, defective, or different from what you ordered, contact us as soon as possible at support@njglobal.co.

Please provide your order number and clear photos showing the issue so we can review your request and provide an appropriate solution.

Refunds

Once your returned item has been received and inspected, we will notify you about the status of your refund.

If approved, the refund will be issued to your original payment method.

Please note that your bank, card issuer, or payment provider may require additional processing time before the refund appears in your account.

Exchanges

If you need a different size, colour, or item, please contact support@njglobal.co.

Exchange availability depends on current stock.

Non-Returnable Items

Certain items may not be eligible for return for hygiene or safety reasons, including:

• Underwear

• Personalised or customised items

• Items marked as final sale

• Products that have been worn, washed, altered, or damaged after delivery

This does not affect your statutory rights where applicable.

Return Shipping

Return shipping costs may be the responsibility of the customer unless the product received was damaged, defective, or incorrect.

Any applicable return instructions and shipping requirements will be provided by our support team before the product is returned.

Order Cancellations

If you wish to cancel or modify an order, please contact us at support@njglobal.co as soon as possible.

We cannot guarantee that an order can be cancelled or modified once it has entered processing or has already been shipped.

Contact Us

For questions regarding returns, refunds, exchanges, or your order, please contact:

NJ Global & Co
Email: support@njglobal.co