Shipping Policy

This Shipping Policy explains how orders placed with NJ Global & Co are processed, shipped, and delivered.

Order Processing

Orders are processed after payment has been successfully confirmed.

Processing times may vary depending on product availability, order volume, public holidays, and other operational factors.

Once your order has been prepared for shipment, you may receive a shipping confirmation containing tracking information where available.

Shipping Destinations

We may ship to selected domestic and international destinations.

Available shipping options and any applicable charges will be displayed at checkout based on your delivery address.

Shipping Costs

Shipping costs, when applicable, are calculated and displayed before you complete your purchase.

From time to time, we may offer promotional or free shipping on eligible orders.

Delivery Times

Estimated delivery times may vary depending on:

• Delivery destination

• Shipping method selected

• Courier availability

• Customs processing

• Public holidays

• Weather conditions

• High-demand periods

Any delivery timeframe shown on our website is an estimate and is not a guaranteed delivery date unless explicitly stated otherwise.

Tracking Your Order

Where tracking is available, tracking details may be sent to the email address provided during checkout.

Please allow time for tracking information to become active after your order has been dispatched.

International Orders

International shipments may be subject to customs inspections, import duties, taxes, or other charges imposed by the destination country.

Unless otherwise stated at checkout, customers are responsible for any applicable import duties, taxes, or customs fees.

NJ Global & Co is not responsible for delays caused by customs authorities.

Incorrect or Incomplete Addresses

Customers are responsible for providing a complete and accurate shipping address.

Please review your delivery information carefully before completing your order.

If you notice an error in your address, contact us as soon as possible at support@njglobal.co.

We cannot guarantee that address changes can be made after an order has entered processing or has been shipped.

Failed Delivery Attempts

If a courier is unable to deliver your order, the parcel may be redirected to a collection point, returned to the sender, or handled according to the courier's procedures.

Additional shipping charges may apply if an order must be resent because of an incorrect address, failed delivery attempt, or failure to collect the parcel.

Delayed Orders

Occasionally, deliveries may experience delays outside our reasonable control.

If your order appears to be significantly delayed, please contact our customer support team and include your order number so we can review the available shipping information.

Lost Packages

If your tracking information indicates an issue or your parcel appears to be lost, please contact us at support@njglobal.co.

We will review the available tracking information and assist you with the appropriate next steps.

Damaged Packages

If your order arrives damaged, please take clear photographs of:

• The outer packaging

• The shipping label

• The damaged item

• Any visible damage inside the package

Contact us as soon as possible at support@njglobal.co and include your order number and photographs.

Separate Shipments

Orders containing multiple items may occasionally be shipped separately.

If this happens, you may receive more than one tracking number and your items may arrive on different dates.

Order Changes and Cancellations

If you need to change or cancel an order, please contact us as soon as possible.

We cannot guarantee that changes or cancellations can be made once an order has entered processing or has already been dispatched.

Contact Us

For questions regarding shipping, tracking, or delivery, please contact:

NJ Global & Co
Email: support@njglobal.co